Privacy policy

Privacy Policy — madxcha

Last Updated: February 22, 2026

madxcha LLC operates this website and online store (the “Services”). This Privacy Policy explains how we collect, use and share personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information when you use our Services:

  • Contact details: name, email, phone number, billing and shipping address

  • Order information: items purchased, delivery details and transaction history

  • Payment information: processed securely by our payment providers (we do not store full card details)

  • Device & usage data: information about your device, browser, IP address, and browsing behavior

  • Communication: information you provide when contacting customer support or interacting with us

  • Marketing preferences: such as email/SMS opt-ins

2. How We Use Your Information

We use your information to:

  • process and fulfill orders

  • arrange shipping and delivery

  • process payments

  • send order updates and account notifications

  • provide customer support

  • improve our Services and website

  • send marketing communications (if you opt-in)

3. How We Share Information

We may share your information with:

  • Shopify, to operate our online store

  • Payment providers, to process payments

  • Fulfillment and courier partners, to prepare and deliver orders

  • Service providers, who support website or marketing functions

We do not sell or rent personal information.

4. Marketing Communications

If you opt-in to receive marketing, we may send you promotional emails or SMS.
You may unsubscribe at any time by using the link in our communications or contacting us directly.

5. Cookies and Tracking

Our website uses cookies and similar technologies to operate the store, improve user experience and support advertising. You may manage cookies through your browser settings.

6. Security & Retention

We take reasonable measures to safeguard personal information.
We retain information only as long as necessary to fulfill the purposes listed above or as required by law.

7. Your Rights

You may request access, correction or deletion of your personal information by contacting us.
We may need to verify your identity before processing such requests.

8. International Transfers

Because we use Shopify and other service providers, your information may be processed outside the UAE.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us

For privacy-related questions or requests, contact us at:
hello@madxcha.com

madxcha LLC
Sharjah Media City (SHAMS), Sharjah, UAE