Refund policy
Return & Refund Policy — madxcha
No Returns or Refunds
Because matcha is a consumable food product, we do not accept returns, refunds, or exchanges once an order has been shipped. All sales are final.
Damaged, Wrong, or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@madxcha.com with your order number and clear photos of the issue.
If approved, we will arrange a replacement or refund.
Order Cancellations
Orders cannot be canceled once processing or fulfillment has begun.
Contact
For any questions regarding returns or refunds, contact us at: hello@madxcha.com