Shipping policy
Shipping & Fulfillment
Processing Time
Orders are processed within 1–2 business days. Orders placed on weekends or UAE public holidays are processed the next business day.
Delivery Options (UAE)
We offer the following delivery options across the UAE:
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Same Day Delivery on orders placed before 2PM
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Next Day Delivery on orders placed before 4PM
Estimated delivery: 1–2 business days depending on service and location.
Shipping Costs
Shipping fees are calculated at checkout and may vary depending on delivery speed, location, and promotions.
Free shipping thresholds may apply during checkout.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your order status.
Delivery Attempts
If no one is available at the provided address, the courier may contact you for re-delivery or collection.
Additional re-delivery fees may apply for repeated failed deliveries.
Product Care
Our matcha is packaged to maintain freshness. Store in a cool, dry place away from sunlight.
Shipping Issues
If your order is delayed, damaged, or lost in transit, contact us within 7 days of the expected delivery date.
We’ll work with our fulfillment partner to resolve the issue promptly.
Contact
Email: hello@madxcha.com